Verkaufsbedingungen für Geschäftskunden

1. Who sells

The seller is ΦΛΟΡΙΑΝ ΣΝΑΪΝΤΕΡ & ΣΙΑ Ε.Ε. (“Domaine Florian”), VAT EL801330443, 120 Ipanema - Kamila, Trilofos 57500, Thessaloniki, Greece. Contact: sales@domaineflorian.com.

2. Orders and prices

You order through the trade portal, by email or through our salesperson. An order is binding once we have confirmed it; until then we may change or decline it, for example when a wine has run out. Prices are those of your current price list, per bottle excluding VAT; VAT at the legal rate is added on the invoice.

3. Payment

First order: paid before delivery. Following orders: due 30 days from the invoice date, by bank transfer. Late payments carry statutory default interest and €40 recovery costs (Law 4152/2013).

You pay by card through viva.com — you type your card on Viva’s secure page and we never see it — or by bank transfer, quoting the order reference.

4. Delivery

Thessaloniki area: free from 5 cases; below that €10 per delivery, or collect free from our winery in Trilofos. Rest of mainland Greece: €8 per case, free from 10 cases. Islands and remote areas: at cost, quoted with your order. Delivery fees excl. VAT.

In the Thessaloniki area we deliver ourselves, by car; elsewhere in Greece by courier (ACS). You can also collect from the winery. We agree the delivery day with you when we confirm the order. Every delivery travels with its invoice, which is also the delivery note (τιμολόγιο-δελτίο αποστολής).

5. Credit on your next order

Credits for larger orders and for early payment are set out in your price list. They come off a later invoice as a discount on its lines; they are not paid out in cash.

6. Cancelling an order

You can cancel an order free of charge until it leaves us: reply to our confirmation or write to sales@domaineflorian.com. Anything you have paid is refunded in full within 14 days — a card payment to the same card, a transfer to your account. Once the order has been dispatched it can no longer be cancelled; section 7 applies.

7. Checking a delivery, and returns

Please check the cases when they arrive. Broken, missing or wrong bottles: tell us within 3 working days of delivery, with a photo where you can, and we replace them or credit them with a credit note, at our cost. A faulty bottle (for example a corked wine): keep the bottle and its cork and tell us, and we replace it. Correctly delivered wine is taken back only by prior written agreement, unopened, in its original cases and with transport at your cost; we credit it with a credit note. As a business buyer you do not have the 14-day right of withdrawal that consumers have.

8. Your data

We use your business and contact details to handle your orders, invoices and payments, and to stay in touch with you about our wines. How we do it, for how long and your rights are in our privacy policy.

9. Questions and complaints

Write to sales@domaineflorian.com or to 120 Ipanema - Kamila, Trilofos 57500, Thessaloniki, Greece. We answer on working days.