Buchungsbedingungen

ΦΛΟΡΙΑΝ ΣΝΑΪΝΤΕΡ & ΣΙΑ Ε.Ε. (ΚΤΗΜΑ ΦΛΟΡΙΑΝ Ε.Ε.)
Trading as Domaine Florian
VAT Number: EL801330443
Address: 120 Ipanema - Kamila, Trilofos 57500, Thessaloniki, Greece
Legal Representatives: Felix Gerd Schneider & Florian Schneider
Contact: felix@domaineflorian.com

By completing a reservation through our online booking system, you agree to the following terms:

• Free cancellation — free reservations only: A reservation without tickets and without payment can be cancelled at any time, free of charge, with the link in your confirmation email. Please cancel as early as you can, so we can give the table to other guests. Bookings with tickets cannot be cancelled for a refund: see section 3.
• 30-minute arrival window: Reservations are held for 30 minutes past the booked arrival time. If you expect to be late, please contact us by phone. If we do not hear from you within 30 minutes of your reservation time, we reserve the right to release your table to other guests, and the reservation will no longer be guaranteed.
• No right of withdrawal: In accordance with EU Directive 2011/83/EU, Article 16(l), the right of withdrawal does not apply to services related to leisure activities provided on a specific date. As our reservations are for specific dates and times, the 14-day cooling-off period does not apply.

Certain events at Domaine Florian require advance ticket purchase. The following terms apply to every booking with tickets, including free tickets:

Right of Withdrawal Exemption

In accordance with Article 16(l) of EU Directive 2011/83/EU and Article 3ζ(1)(ιβ) of Greek Law 2251/1994, the 14-day right of withdrawal does not apply to contracts for leisure activities where a specific date of performance is provided. By completing your purchase, you acknowledge and accept this exemption.

Cancellation & Refund Policy

All ticket sales are final. No customer-initiated refunds are offered. Instead, you may transfer your ticket to another person at no charge.

• Transfer your ticket: You may transfer your booking to a different person at any time before the event starts, using the "Μεταβίβαση εισιτηρίου / Transfer your ticket" link in your confirmation email. Up to 3 transfers per booking are permitted.
• No-show: No refund or credit will be issued for no-shows.

Event Cancellation by the Organizer

If we cancel an event, you will receive a full refund within 5–15 business days, processed to your original payment method. If we reschedule, you may attend on the new date or request a full refund.

Payment Processing

Payments are processed securely by viva.com. Your payment details are handled entirely by viva.com and are never stored on our servers.

How to Transfer

Use the transfer link in your confirmation email. You will need the new holder's name and email address. Both you and the new holder will receive confirmation emails with updated QR codes.

How we handle your personal data — for bookings, payments, messages, group menus and allergies, how long we keep it, and your rights under the GDPR — is set out in our privacy policy.

Our newsletter and Viber news are optional and are sent only with your consent, which you can withdraw at any time. The details are in our privacy policy.

In accordance with Greek Law 3730/2008, alcoholic beverages will not be served to persons under the age of 18. This applies to all drinks, including wine served during tastings and dining.

Participation in wine tasting events is restricted to persons aged 18 and over. Proof of age may be requested. We reserve the right to refuse service of alcohol to any person who cannot provide valid identification upon request.

In accordance with EU Regulation 1169/2011 (Food Information to Consumers), we inform you that our dishes and drinks may contain or come into contact with the 14 major allergens:

Cereals containing gluten, crustaceans, eggs, fish, peanuts, soybeans, milk (including lactose), nuts (almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamia), celery, mustard, sesame seeds, sulphur dioxide and sulphites, lupin, and molluscs.

All our wines contain sulphites.

If you have any food allergies or intolerances, please inform our staff before ordering. While we take every precaution, we cannot guarantee a completely allergen-free environment due to the nature of our kitchen and production operations.

In accordance with Greek law (Laws 3868/2010 and 4633/2019), smoking is strictly prohibited in all indoor areas of our premises. This includes, without limitation:

• Cigarettes
• Electronic cigarettes and vaping devices
• Cigars and cigarillos
• Heated tobacco products
• Any other smoking or nicotine delivery devices

Designated outdoor areas may be available for smoking.

Dogs are welcome on our terrace and outdoor areas only. For the comfort of all guests, pets are not permitted in indoor dining areas.

Service animals are welcome in all areas of our premises in accordance with applicable law. Dogs must be kept on a leash at all times.

• Guest responsibility: Guests are responsible for any damage caused to our property, furnishings, or equipment during their visit.
• Personal belongings: Domaine Florian is not liable for the loss, theft, or damage of personal belongings left on the premises.
• Force majeure: We shall not be held liable for failure to fulfil our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, power outages, public health emergencies, government orders, or other events of force majeure. In such cases, we will make reasonable efforts to notify affected guests and offer alternative arrangements where possible.

Which cookies and similar technologies we use, which need your consent, and how long they last: see our privacy policy. You can change your choice at any time with the button above.

These terms are governed by the laws of the Hellenic Republic (Greece). Any disputes arising from or in connection with these terms shall be subject to the jurisdiction of the courts of Thessaloniki. This clause does not affect your statutory rights as a consumer under mandatory provisions of the law of your country of habitual residence.